LAPEL

Downloadable computer software and software platforms for customer operations and customer relationship management, namely, software for collecting, normalizing, analyzing, and applying artificial intelligence to customer, account, and interaction data; downloadable software for automating customer-facing workflows and coordinating account-based activities across sales, customer success, customer support, and marketing teams; downloadable software for communicating directly with customers over global computer and communications networks; downloadable software development kits (SDKs) for integrating the foregoing capabilities into other applications; customer relationship management software (CRM); computer software platforms for use in customer relationship management (CRM); computer communications software used for customer relationship management

Business data analysis; business intelligence and customer insights; market research and targeted marketing services; customer profiling for commercial or marketing purposes; database management and compilation of information into computer databases; consulting and managed services related to artificial-intelligence-powered workflow orchestration and account lifecycle optimization for sales, customer success, customer support, and marketing teams

Providing temporary use of non downloadable computer software platforms for customer operations and customer relationship management, for use by customer-facing teams including sales, customer success, customer support, and marketing, namely, software for ingesting and analyzing customer data, automating account-based workflows, coordinating tasks across teams, supporting artificial-intelligence-powered decision-making, and enabling direct communication with customers over global computer networks; platform as a service (PaaS) featuring programmable application programming interfaces (APIs) and webhooks for integrating the foregoing services into external systems; customer relationship management (CRM) software as a service (SAAS); software as a service (SAAS) services featuring software for enabling customer relationship management; providing online non-downloadable computer communications software for enabling customer relationship management