Downloadable computer software for customer relationship management (CRM); downloadable computer software featuring a customer data platform (CDP) for collecting, storing and analyzing customer data; downloadable computer software for marketing the goods and services of others; downloadable computer software for marketing purposes, namely, for segmenting audiences, orchestrating and automating omnichannel marketing via electronic messaging channels, namely email, SMS, push notifications, in app messages, social media, web and mobile messaging and chat services; downloadable computer software for compiling, analyzing, and monitoring consumer reviews, ratings, photos, videos and other user generated content; downloadable computer software for generating marketing and analytics reports; downloadable computer software for managing customer communications across communications platforms; downloadable computer software for managing customer support, service tickets and conversations through a unified inbox, knowledge base and self-service web chat; downloadable computer software for deploying artificial intelligence (AI) and machine learning predictive models, content generation and chatbots; all of the foregoing enabling integration with external applications and data sources; Downloadable software development kits (SDK)

Advertising and marketing services, namely, promoting the goods and services of others; Advertising and marketing services, namely, promoting the goods and services of others via email, SMS, text, push notifications, in app messages, social media, web and mobile messaging and chat services; Advertising, marketing and promotional services, namely planning, executing, managing, tracking, analyzing, optimizing and reporting on automated omnichannel marketing campaigns for others; Business to business direct marketing services; Business data analysis services in the field of marketing, advertising, and consumer behavior; Marketing research services in the nature of consumer profiling; Marketing services, namely, collecting, moderating, displaying and responding to consumer reviews, ratings and other user generated content for commercial purposes; customer relationship management; database management services; providing statistical information and business reports for commercial purposes

Providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); Providing an online non-downloadable computer software platform in the nature of a customer data platform (CDP) for collecting, storing and analyzing customer data; Providing online non-downloadable computer software platforms for marketing the goods and services of others; software as a service (SaaS) featuring software for marketing purposes, namely, for segmenting audiences, orchestrating and automating omnichannel marketing via electronic messaging channels, namely email, SMS, push notifications, in app messages, social media, web and mobile messaging and chat services; Providing online non-downloadable computer software platforms for compiling, analyzing, and monitoring consumer reviews, ratings, photos, videos and other user generated content; Providing temporary use of online non-downloadable software for generating marketing and analytics reports; Providing online non-downloadable computer software platforms for managing customer communications across communications platforms; Providing temporary use of online non downloadable software for managing customer support, service tickets and conversations through a unified inbox, knowledge base and self-service web chat; Software as a service (SAAS) services featuring software for deploying artificial intelligence (AI) and machine learning predictive models, content generation and chatbots; all of the foregoing enabling integration with external applications and data sources