HERO GRADE

Downloadable computer software for use by public safety, public administration, and government agencies, namely, software for emergency call handling, computer-aided dispatch (CAD), records management (RMS), mobile dispatch, jail management, police and incident reporting, and corrections management; downloadable software for enterprise resource planning (ERP), namely, for finance, human resources, payroll, asset and fleet management, permitting and licensing, tax collection, procurement, inspections, code enforcement, and community development; downloadable software for use by citizens to access and manage government services, including submitting service requests, scheduling inspections, accessing account information, and communicating with government agencies; downloadable software for payment processing and financial transaction management; downloadable workflow automation software and artificial intelligence (AI) software for optimizing operational and administrative processes in public-sector organizations; downloadable software for data analytics, business intelligence, and crime analysis; downloadable mobile applications for use in the fields of public safety, government operations, and citizen engagement.

Design, development, deployment, and maintenance of computer software solutions for public safety, public administration and public administration agencies; design, development, deployment, and maintenance of integrated public safety software platforms tailored to police, fire, EMS, jail, and dispatch agencies, namely, computer-aided dispatch (CAD), 911 call handling, records management systems (RMS), mobile dispatch, jail management systems, and police and incident reporting; Software as a service (SaaS) services featuring non-downloadable software solutions for finance, human resources, payroll, asset management, permitting and licensing, tax collection, procurement, inspections, and code enforcement for local governments and municipalities; Providing cloud-based Enterprise Resource Planning (ERP) software for the implementation, hosting, and management of software systems for public safety and public administration entities; Design, development, deployment, and maintenance of citizen-facing software platforms and mobile applications for managing account information, service requests, inspection scheduling, and citizen-agency communications; Cloud-based payment processing platforms; Technical consulting in the field of digital transformation; Development and deployment of workflow management, data analytics, business intelligence, and crime analytics software platforms for public safety and administrative use; Software as a Service (SaaS) services featuring automation tools and Artificial Intelligence (AI) enabled workflows to optimize administrative and operational processes in public-sector organizations; technical support, maintenance, and Information Technology (IT) help-desk services for the foregoing.