PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR ENABLING SEAMLESS SWITCHING OF CUSTOMER MESSAGES AND CONVERSATIONS BETWEEN COMMUNICATION CHANNELS, NAMELY SMS, FACEBOOK MESSENGER, WHATSAPP, INSTAGRAM DIRECT, AND WEB-BASED CHAT, IN ORDER TO MAINTAIN CONTINUOUS AND UNINTERRUPTED CUSTOMER SERVICE; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR SWITCHING ACTIVE CONVERSATIONS BETWEEN LIVE HUMAN AGENTS AND AI-POWERED VIRTUAL AGENTS WITHIN A CONTACT CENTER ENVIRONMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING SOFTWARE FOR OMNICHANNEL MESSAGING, AGENT ROUTING, AND CUSTOMER ENGAGEMENT FOR USE BY CONTACT CENTERS, CALL CENTERS, BPO PROVIDERS, AND CUSTOMER SERVICE TEAMS.

Serial Number 99288669
622

Registration Progress

Application Filed
Jul 17, 2025
Under Examination
Approved for Publication
Published for Opposition
Registered

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Mark: PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR ENABLING SEAMLESS SWITCHING OF CUSTOMER MESSAGES AND CONVERSATIONS BETWEEN COMMUNICATION CHANNELS, NAMELY SMS, FACEBOOK MESSENGER, WHATSAPP, INSTAGRAM DIRECT, AND WEB-BASED CHAT, IN ORDER TO MAINTAIN CONTINUOUS AND UNINTERRUPTED CUSTOMER SERVICE; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR SWITCHING ACTIVE CONVERSATIONS BETWEEN LIVE HUMAN AGENTS AND AI-POWERED VIRTUAL AGENTS WITHIN A CONTACT CENTER ENVIRONMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING SOFTWARE FOR OMNICHANNEL MESSAGING, AGENT ROUTING, AND CUSTOMER ENGAGEMENT FOR USE BY CONTACT CENTERS, CALL CENTERS, BPO PROVIDERS, AND CUSTOMER SERVICE TEAMS.
Previous Owner: JetSpring LLC
Classes: 042

Trademark Image

PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR ENABLING SEAMLESS SWITCHING OF CUSTOMER MESSAGES AND CONVERSATIONS BETWEEN COMMUNICATION CHANNELS, NAMELY SMS, FACEBOOK MESSENGER, WHATSAPP, INSTAGRAM DIRECT, AND WEB-BASED CHAT, IN ORDER TO MAINTAIN CONTINUOUS AND UNINTERRUPTED CUSTOMER SERVICE; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR SWITCHING ACTIVE CONVERSATIONS BETWEEN LIVE HUMAN AGENTS AND AI-POWERED VIRTUAL AGENTS WITHIN A CONTACT CENTER ENVIRONMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING SOFTWARE FOR OMNICHANNEL MESSAGING, AGENT ROUTING, AND CUSTOMER ENGAGEMENT FOR USE BY CONTACT CENTERS, CALL CENTERS, BPO PROVIDERS, AND CUSTOMER SERVICE TEAMS.

Basic Information

Serial Number
99288669
Filing Date
July 17, 2025
Drawing Code
4

Status Summary

Current Status
Inactive
Status Code
622
Status Date
Sep 15, 2025
Classes
042

Rights Holder

JetSpring LLC

16
Address
207 Northwood Ct
Jericho, NY 11753

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Ownership History

JetSpring LLC

Original Applicant
16
Jericho, NY

Application History

2 events
Date Code Type Description Documents
Jul 17, 2025 MAFR O APPLICATION FILING RECEIPT MAILED Loading...
Jul 17, 2025 NWAP I NEW APPLICATION ENTERED Loading...

Detailed Classifications

Class 042
Software as a service (SAAS) services featuring software for switching customer messages and conversations between communication channels, including SMS, Facebook Messenger, WhatsApp, Instagram Direct, and web chat; for transferring conversations between live agents and AI agents; and for enabling omnichannel messaging, agent routing, and customer engagement within contact centers and customer support environments.
First Use Anywhere: Jun 6, 2025
First Use in Commerce: Jun 6, 2025

Classification

International Classes
042