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Business management and consultation services; customer experience management and consultation services; compilation of statistics and feedback relating to customer experience research and analysis; business investigations relating to customer experience research and analysis; conducting business evaluations relating to customer experience using proprietary internal and external surveys and interview techniques; offering customer experience management consultancy to change business practices and policies using proprietary models of best practices; providing business information in the field of customer experience and business management; providing ratings, reviews, and recommendations on customer experience for use by employees, employers, business owners, and consumers; business advisory services in the field of customer experience