SITUATIONAL LAYER CAKE

Downloadable business process management software; Downloadable software for automated business process discovery; Downloadable software for compiling and organizing business intelligence; Downloadable enterprise software for customer relationship management; Downloadable computer software for application and database integration; Downloadable computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Downloadable computer software for use as an application programming interface (API); Downloadable computer programs for user interface design; Downloadable computer software for database management; Downloadable business software for sharing data about business processes among customers, suppliers, and business partners via a computer network; Downloadable enterprise software for use to facilitate collaboration and improve efficiency in interactions and relationships among business personnel and business computer systems; Downloadable database management software for maintaining and linking databases relating to customers, suppliers and other business contacts; Downloadable cloud-computing software for building, deploying, and managing business applications with a layered architecture that supports customization and reuse across multiple products, regions, channels, and customer segments

Software as a service (SAAS) services featuring software for database management; Computer software consultancy; Computer programming and computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Software as a service (SAAS) services featuring software for business process management; Software as a service (SAAS) services featuring software for automating business process discovery; Software as a service (SAAS) services featuring software for compiling and organizing business intelligence; Software as a service (SAAS) services featuring software for sharing data about business processes among customers, suppliers, and business partners via a computer network; Software as a service (SAAS) services featuring software for customer relationship management; Software as a service (SAAS) services featuring software for use to facilitate collaboration and improve efficiency in interactions and relationships among business personnel and business computer systems; Software as a service (SAAS) services featuring software for application and database integration; Software as a service (SAAS) services featuring software for maintaining and linking databases relating to customers, suppliers and other business contacts; Software as a service (SAAS) services featuring software for providing real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Software as a service (SAAS) services featuring software for combining information from various databases and presenting it in an easy-to-understand user interface; Software as a service (SAAS) services featuring software for use as an application programming interface (API); Software as a service (SAAS) services featuring software for building, deploying, and managing business applications with a layered architecture that supports customization and reuse across multiple products, regions, channels, and customer segments; Software as a service (SAAS) services featuring software for managing customer service requests; Software as a service (SAAS) services featuring software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; Software as a service (SAAS) services featuring software for automatically retrieving and analyzing information required to respond to customer inquiries; Software as a service (SAAS) services featuring software for automatically generating communications in response to customer inquiries; Software as a service (SAAS) services featuring software for resolving customer-related issues by reference to appropriate business rules; Software as a service (SAAS) services featuring software for managing telephone call centers; Software as a service (SAAS) services featuring software for business workflow automation; Platform as a service (PAAS) featuring computer software platforms for business process management