HILA

Intelligent natural language understanding services using cloud-based software technology; Intelligent voice recognition services using cloud-based software technology; Providing temporary use of on-line non-downloadable cloud computing software using artificial intelligence (AI) for automating contact center interactions and conversations handled by human agents, for interactive voice response (IVR) and interactive digital responses, and for improving agent productivity and operationalizing real-time intelligence; Software as a service (SAAS) services featuring software for use in responding to customer inquiries and communicating with others; Providing temporary use of on-line non-downloadable cloud computing software for use in customer relationship management (CRM)