ZOOM CONTACT CENTER

Telecommunications services for providing multiple-user access to a global computer network; Digital network telecommunications services; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet; telecommunication access services, namely, providing access to an omnichannel contact center, artificial intelligence (AI) chatbot services, file sharing, web messaging chat services, phone chat services, video communications services, all for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality

Contact Center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Platform as a service (PaaS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Software as a services (SaaS) services featuring software for customer relationship management (CRM); Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing temporary use of online non-downloadable computer artificial intelligence (AI) chatbot software for simulating conversations; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data and metrics; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries