Providing software as a service (SAAS) services featuring temporary use of online, non-downloadable computer software that automates operational monitoring, alerting and incident response using automated intelligence and business and web analytics for use in IT operations, IT security and compliance and IT application management; Software as a service (SAAS) services featuring software for enabling users to monitor, analyze, collect, manage, diagnose and troubleshoot computing infrastructure performance of software, hardware or network devices; Software as a service (SAAS) services featuring software for indexing, searching, monitoring and producing graphs, reports, visualizations, databases, dashboards and alerts generated by user data from computer applications, systems and networks; technical support services, namely, troubleshooting of computer software problems, web and database applications; technical support services, namely, remote and on-site IT infrastructure management services and providing technical consulting services in the fields of computer software and cloud computing IT and application systems; Computer services, namely, machine data management services in the nature of electronically collecting, monitoring and analyzing data generated by computer applications, computer systems, and computer networks for use in IT operations, IT security and compliance and IT application management