Collection of market research information, namely, monitoring of third party websites to capture content regarding business operations, employee and team interactions and performance, lead generation and lead generation metrics, customer and potential customer interactions, customer reviews and feedback requests, and vendor interactions for others; compilation and systemization of business data into computer databases; business assistance services, namely, design of business operation metrics, employee and team interaction metrics, employee and team performance metrics, lead generation and lead generation metrics, design of business plans for customer and potential customer interactions, customer reviews and feedback requests, and vendor interactions for others; collection of market research information, namely, administration and tracking of business operation metrics, employee and team interaction metrics, employee and team performance metrics, lead generation and lead generation metrics, customer and potential customer interactions, customer reviews and feedback, and vendor interactions for others; business assistance services in the nature of monitoring of third party sites to capture content regarding customer reviews and feedback for business purposes; business assistance services in the nature of design of customer feedback requests for business purposes; business assistance services in the nature of administration and tracking of customer reviews and feedback for business purposes

Providing on-line non-downloadable articles in the fields of business operation metrics, employee and team interaction metrics, employee and team performance metrics, lead generation and lead generation metrics, customer and potential customer interactions, customer reviews and feedback, and vendor interactions; providing seminars in the fields of business operation metrics, employee and team interaction metrics, employee and team performance metrics, lead generation and lead generation metrics, customer and potential customer interactions, customer reviews and feedback, and vendor interactions; providing recognition services by way of awards, namely, providing recognition and incentives by the way of awards to demonstrate excellence in the fields of business operation metrics, employee and team interaction metrics, employee and team performance metrics, lead generation and lead generation metrics, customer and potential customer interactions, customer reviews and feedback, and vendor interactions

Software as a Service (SaaS) services featuring software for use by others for automated conversion of business communications between different communications platforms and for automated integration and transmission of business communications among employees, teams, customers, vendors and other internal and external service providers for managing projects and automating workflow for business purposes; Software as a Service (SaaS) services featuring software for two-way messaging, lead generation, receiving customer feedback, customer requests and reviews, assigning received messages to employees for response, keeping a record of conversations, creating custom survey questions, sending automated responses, analyzing customer reviews, identifying high and low employee performers, incentivizing employees to collect feedback, comparing clients to competitors online, viewing historical customer review data, billing and collecting payments, and messaging internal and external team members; Software as a Service (SaaS) services featuring software for communicating online and offline, with potential customers through online reviews, monitoring company website(s), monitoring online listing sites, hosting live chats, aggregating, searching, converting and displaying customized social media content, and messaging, namely, text, instant, electronic, digital, voice and video; Software as a Service (SaaS) services featuring software for delivering messages to customers, online and offline, such as appointment scheduling, appointment reminders, appointment confirmations, feedback requests, review requests, general marketing, sales and lead generation messaging, billing and payment collection messaging, and other types of operational messaging; Software as a Service (SaaS) services featuring software for data analytics of business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; Software as a Service (SAAS) services, namely, hosting software for use by others for use in database management, and for compiling business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data in said database; Software as a Service (SaaS) services featuring software for retrieving, tracking, analyzing, testing, and measuring business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; Software as a Service (SAAS) services, namely, hosting software for use by others for use in planning, personalizing, optimizing, monitoring, analyzing and measuring business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; providing temporary use of non-downloadable computer software for analyzing business operations data accessed via the internet in the field of business operations analytics; Service (SaaS) services featuring software for internal and external business communications, namely, postings, memoranda, instant messaging, file sharing, calendar synchronization, administration of customer feedback, reviews and requests, billing and payment collection messaging, and automated integrations with external service providers; Software as a Service (SaaS) services featuring software for messages among employees, teams, potential customers, customers and vendors and other internal and external service providers, online and offline, such as appointment reminders, appointment confirmations, feedback requests, review requests, general marketing, sales and lead generation messaging, billing and payment collection messaging, and other types of operational messaging; Software as a Service (SaaS) services featuring software for electronic communication among employees, teams, potential customers, customers, vendors and other internal and external service providers, consultants, industry peers, and organized groups