IVY

· Business data analysis; data processing services; computer data entry services; operation and management of telephone call centers for others; outsourcing service provider in the field of business management; advertising and business marketing services, namely, designing and managing for others outbound contact center campaigns and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound calls using recordings and speech synthesis, namely, telemarketing services and promoting the goods and services of others via automated outbound pre-recorded calls

· Design and development of computer software for creating customized workflows that are integrated with cloud-based phone systems, business workflow efficiency consulting services; it consulting services; providing non-downloadable cloud based computer software for healthcare professionals for use contact center management; off-site workflow management via telephone, namely, providing patient scheduling and office functions for the healthcare industry; Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; platform as a service (paas) featuring computer software platforms for contact center management