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Computer hardware and software that enables data communications via a communications contact center and via wide-area data networking, and enables operations associated with software as a service (SAAS) services and/or platform as a service (PAAS) services which feature software for use in providing call and data center communications via the data communications contact center, operations and management, messaging, multimedia teleconferencing that allows users to remotely view electronic data, documents and applications that reside on another user's computer and digital-subscriber-line communications, subscriber-line data communications and enables users to remotely access virtual and cloud-based application servers, web servers, file servers, database servers and network servers

Telecommunications and data communications services, namely, call and data center communications services via a communications contact center in the nature of streaming of multi-media material on the Internet; Multimedia teleconferencing services that allow users to remotely view electronic data, documents and applications that reside on another user's computer and that allow any user to edit the electronic data and/or documents and to control the applications and to remotely access virtual and cloud-based application servers, web servers, file servers, database servers and network servers, telecommunications connections to and from a global computer network, local and long distance telephone services, voice mail services, video mail services, call forwarding services, caller ID services, telephony call routing services, streaming of audio and video material via wireless networks, mobile telephone communication services and wireless data services all for mobile devices, namely, cellular telephones, digital cellular telephones, mobile telephones, handheld personal computers and personal digital assistants (PDAs); Telecommunications routing services, namely, domain name system routing services that enable computers to find the nearest set of geographically dispersed servers

Computer services, namely, providing technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems for web-based customers, and computer software installation and maintenance; Computer services, namely, remote management of the information technology (IT) systems of others, related to contact center communications services, namely, self-service and automated management of system settings; Computer services, namely, providing load-balancing services that balance data processing load among a network of computer servers to others; Installation of network systems comprising computer software and applications of others; Computer monitoring and reporting services on the performance, availability and errors of network systems, servers and applications of others and notification of related events and alerts