Legal Representation
Attorney
Catherine A Cavella
USPTO Deadlines
Next Deadline
1221 days remaining
Section 8 & 9 (10-Year) Renewal Due (Based on registration date 2018-12-04)
Due Date
December 04, 2028
Grace Period Ends
June 04, 2029
Application History
21 events| Date | Code | Type | Description | Documents |
|---|---|---|---|---|
| May 28, 2025 | ASGN | I | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | Loading... |
| Oct 23, 2024 | C15A | O | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. | Loading... |
| Oct 23, 2024 | NA85 | E | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED | Loading... |
| Oct 18, 2024 | APRE | A | CASE ASSIGNED TO POST REGISTRATION PARALEGAL | Loading... |
| Apr 23, 2024 | E815 | I | TEAS SECTION 8 & 15 RECEIVED | Loading... |
| Dec 4, 2023 | REM1 | E | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED | Loading... |
| Dec 4, 2018 | R.PR | A | REGISTERED-PRINCIPAL REGISTER | Loading... |
| Sep 18, 2018 | NPUB | E | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | Loading... |
| Sep 18, 2018 | PUBO | A | PUBLISHED FOR OPPOSITION | Loading... |
| Aug 29, 2018 | NONP | E | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | Loading... |
| Aug 10, 2018 | ALIE | A | ASSIGNED TO LIE | Loading... |
| Jul 31, 2018 | CNSA | O | APPROVED FOR PUB - PRINCIPAL REGISTER | Loading... |
| Jul 11, 2018 | TEME | I | TEAS/EMAIL CORRESPONDENCE ENTERED | Loading... |
| Jul 10, 2018 | CRFA | I | CORRESPONDENCE RECEIVED IN LAW OFFICE | Loading... |
| Jul 10, 2018 | TROA | I | TEAS RESPONSE TO OFFICE ACTION RECEIVED | Loading... |
| Jan 12, 2018 | GNRN | O | NOTIFICATION OF NON-FINAL ACTION E-MAILED | Loading... |
| Jan 12, 2018 | GNRT | F | NON-FINAL ACTION E-MAILED | Loading... |
| Jan 12, 2018 | CNRT | R | NON-FINAL ACTION WRITTEN | Loading... |
| Jan 5, 2018 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
| Oct 5, 2017 | NWOS | I | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED | Loading... |
| Oct 4, 2017 | NWAP | I | NEW APPLICATION ENTERED | Loading... |
Detailed Classifications
Class 042
Application service provider (ASP) featuring software for use in managing contact information, workflow management, customer experience management, managing operations of customer engagement center in the field of customer experience management, contact center workflow and contact management; Computer consultation in the field of customer experience management and contact center management; Consulting services in the field of providing online, non-downloadable software and applications; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; Design for others in the field of computer networks, software, and engineering for the field of customer experience management, contact center workflow and contact management; Providing temporary use of on-line non-downloadable cloud computing software for managing contact information, workflow management, customer experience management, customer relationship management and contact center operations management for use as a hosted contact center solution for businesses; Services for maintenance of computer software; Computer programming services for others in the field of software configuration management; Computer services, namely, remote management of the information technology (IT) systems of others; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; Consulting services for others in the field of design, planning, and implementation project management of custom computer software applications and testing thereof; Custom design and development of computer software applications; Customizing computer software; Design, development, and consulting services related thereto in the field of computer software and computer middleware relating to customer experience management, contact center management, and IT solutions related thereto; Developing customized software for others; IT integration services; Providing temporary use of online non-downloadable middleware for providing an interface between contact management software tools and applications and contact center software and hardware; Technical support services, namely, installation, administration, and troubleshooting of web and database applications; Technical support services, namely, remote administration and management of in-house and hosted datacenter devices, databases and software applications
First Use Anywhere:
Dec 31, 1999
First Use in Commerce:
Dec 31, 1999
Classification
International Classes
042