AMELIA

Cognitive intelligence computer systems composed of natural language processing software, semantic understanding computer application software that interacts with users and interprets and understands user instructions, speech recognition computer application software, and autonomic resolution systems composed of computer hardware and applied software that enable computer systems to learn from, mine and categorize data and other inputs; downloadable software for object oriented programming; and computer application software for logic programming, database management and word processing; computer software for converting natural language processing into machine-executable commands; computer software in the field of artificial intelligence, namely, software for building conversational systems, platforms and digital assistants using artificial intelligence; computer software for use in controlling the operation and execution of computer systems, programs, and networks; computer software for use in connecting disparate computer networks and systems, servers and storage devices; computer software for linking together computers and for enabling computing across a globally accessible network; computer software for managing hardware, software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith; all of the above relating specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction

Management of telephone call centers for others; customer service management consulting; business information services; business development services; data processing services and cloud-based business services, namely, business consultation services via cloud computing networks; all of the above relating specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction

Providing user access to data stored electronically in central files, which do not require end-user knowledge of the physical location

Providing temporary use of on-line, non-downloadable software and web applications for assisting users in obtaining information and navigating through support services and help desk services, all in the field of cognitive intelligence and artificial intelligence; Computer services for others, namely, software programming, design and development; Computer services, namely, remote and on-site management of computer hardware and software applications systems of others; Computer services, namely, computer system administration for others; Data automation services using proprietary software to evaluate, analyze and collect service data; Providing a web hosting platform for end customers' computing infrastructure; Computer services, namely, remote and onsite management of the information technology systems of others; Technical support services, namely, troubleshooting and resolution of customers' computer software problems; Information technology consulting services; Consulting in the field of virtualization technologies for enterprises and businesses; Computer security consulting services; Computer technology support services, namely, help desk services; Design of computer database; Technical support services, namely, remote administration and management of in-house and hosted datacenter devices, databases and software applications; Providing virtual computer systems and virtual computer environments through cloud computing; Computer programming; Design, updating and maintenance of computer software; Computer software design for others, and consultation services in the field of computers; Computer services, namely, technology support services, namely, troubleshooting in the nature of diagnosing of computer hardware and computer software problems for a computer that integrates natural language processing (NLP), computational linguistics (CL), information retrieval (IR) and machine learning (ML) which is capable of understanding general human queries and formulating responses; Computer systems analysis, integration of computer systems and networks, computer programming for others all for use in commercial interactions over global computer networks; Computer systems analysis; Computer systems integration services; Computer consultation services; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; Installation, updating and maintenance of computer software; Computer programming for others; all of the above relating specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction