BRANDEDGE

Computer software for use in the field of call center operations, namely, software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; computer software for use in the field of call center operations, namely, software for managing, tracking and reporting customer calls and inquiries; computer software for use in the field of call center operations, namely, software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; computer software for use in the field of call center operations, namely, software for remotely monitoring call centers; computer software for use in the field of call center operations, namely, software for enabling communication between call center managers and agents; computer software for use in the field of call center operations, namely, software for routing callers across multiple sites and multiple call center technologies; computer software for use in the field of call center operations, namely, software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; computer software for use in the field of call center operations, namely, software for managing customer loyalty and customer reward programs; computer software for use in the field of call center operations, namely, software for disseminating customer service messages to customers via SMS, email, telephone, and other electronic means; computer software for the aggregation, discovery, management, and analysis of data; computer software for connecting data sources; computer software to facilitate collaboration and decision making for businesses; computer software for conducting banking transactions and inquiries on transactions for use in the field of banking; computer software for use in the communication, media, and telecommunications fields by mobile network operators for supporting mobile communication device applications; computer software for database management; computer software for distributing content via the Internet; computer hardware; data processing equipment and computers; and computer peripherals; computer e-commerce software to allow users to perform electronic business transactions via a global computer network

Printed matter and printed publications, namely, brochures, white papers, newsletters, reports, books, journals, and magazines relating to computers, computer programs, computer hardware, computer software, data processing, and information technology infrastructure systems

Business consulting services related to information technology, systems management and integration, product development and support, and software engineering; outsourcing services in the field of information technology, product development and support, systems management and integration, and software engineering; business consultancy services; business management consultancy services; business administration consultancy services; business process engineering services; business planning services; providing office functions

Software as a service (SAAS) services featuring software in the field of call center management for operating and managing call centers; software as a service (SAAS) services featuring software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; software as a service (SAAS) services featuring software for managing, tracking and reporting customer calls and inquiries; software as a service (SAAS) services featuring software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; software as a service (SAAS) services featuring software for remotely monitoring call centers; software as a service (SAAS) services featuring software for enabling communication between call center managers and agents; software as a service (SAAS) services featuring software for routing callers across multiple sites and multiple call center technologies; software as a service (SAAS) services featuring software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; software as a service (SAAS) services featuring software for managing customer loyalty and customer reward programs; software as a service (SAAS) services featuring software for disseminating customer service messages to customers via SMS, email, telephone, and other electronic means; software as a service (SAAS) services featuring software for the aggregation, discovery, management and analysis of data; software as a service (SAAS) services featuring software for connecting data sources; software as a service (SAAS) services featuring software for facilitating collaboration and decision making for businesses; software as a service (SAAS) services featuring software for database management, distributing content via the Internet; software as a service (SAAS) services featuring software to allow users to perform electronic business transactions via a global computer network; research and design in the field of computer data and databases; design and development of computer hardware and software; consultation in the fields of computer databases, computer hardware and software, data storage, aggregation, discovery, management, and analysis; technical research, namely, scientific, mechanical and product research; computer hardware and software development, design, analysis, and testing services; information technology infrastructure consultation services; computer software programming services; computer software consulting services; computer software design services; computer software installation, upgrade and maintenance services; hosting websites for others for Internet communications; computer services, namely, remote management of the information technology (IT) systems of others; development and creation of computer programs for data processing; computer technical support services, namely, service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications