GEA COPILOT

Downloadable and recorded computer software for accessing, searching, and retrieving digital manuals, documentation, maintenance instructions, incident reports, and service records related to machines and equipment; downloadable software for providing equipment performance and availability metrics, responding to customer inquiries in multiple languages based on product documentation, and generating maintenance and performance optimization recommendations for machines and equipment; downloadable computer application software for mobile phones, tablet computers, and desktop computers, namely, software for accessing a customer portal to manage user-specific machine directories, perform documentation searches, view performance dashboards, log service incidents, and store and retrieve electronic maintenance and service data; downloadable communication, networking and social networking software for mobile phones, tablet computers, and desktop computers, namely, software for facilitating customer support communications, service ticket creation, feedback collection on responses, and collaboration between customers and service personnel concerning machines and equipment; downloadable web application and server software for mobile phones, tablet computers, and desktop computers, namely, software for delivering portal-based access to digital documentation, performance and availability analytics, recommendation workflows, and electronic storage and retrieval of operational and maintenance data; downloadable artificial intelligence and machine learning software for mobile phones, tablet computers, and desktop computers, namely, software for natural language understanding, information retrieval, recommendation systems, and predictive analytics to suggest maintenance actions and performance improvements for machines and equipment, and to rank and refine answers based on user feedback and historical service outcomes; downloadable computer chatbot software for simulating conversations; downloadable computer chatbot software for creating and generating text, namely, for answering customer questions regarding the operation, maintenance, troubleshooting, and performance of machines and equipment; downloadable computer chatbot software for machine-learning based language and speech processing software, namely, for interpreting customer queries, retrieving relevant product documentation and service information, and generating responsive guidance and recommendations; downloadable computer chatbot software for the artificial production of human speech and text for simulating conversations; downloadable computer chatbot software for natural language processing, generation, understanding and analysis for providing self-service customer support, drafting step-by-step maintenance instructions, and recommending configuration or operational adjustments to improve equipment performance and availability for machines and equipment.

IT services, namely, IT integration services; IT consultancy, advisory and information services, namely, IT consulting services relating to installation, maintenance and repair of computer hardware; artificial intelligence consultancy, namely, technical consulting in the field of artificial intelligence (AI) software customization for configuring and adapting AI models and virtual assistants to retrieve equipment documentation, answer technical queries, and generate maintenance and performance optimization recommendations for machines and equipment; hosting services, namely, website hosting services, software as a service (SaaS) featuring software for searching and retrieving equipment manuals, documentation, and maintenance instructions, for processing natural language queries to provide answers based on such documentation in multiple languages, for tracking and analyzing performance and availability metrics from connected machines, and for generating recommendations for troubleshooting, maintenance, and process improvements for machines and equipment; rental of software for searching and retrieving equipment documentation, answering technical support queries, analyzing connected machine performance data, and generating maintenance and optimization recommendations; providing temporary use of online non-downloadable software for searching and retrieving equipment manuals and service documentation, for answering customer service and technical support questions using AI, for analyzing operational telemetry from connected machines to provide performance, availability, and predictive maintenance insights, and for delivering recommendations for process optimization, all in the field of operation and maintenance of machines and equipment; providing artificial intelligence computer programs on data networks, namely, providing an online non-downloadable AI-based virtual assistant environment that enables users to search and retrieve equipment documentation, submit technical queries, receive AI-generated answers and recommendations, and access performance and availability dashboards for connected machines, all in the field of machines and equipment; technology consultation in the field of artificial intelligence; software as a service (SaaS) featuring computer software platforms for artificial intelligence, namely, providing temporary use of online non-downloadable software and applications using artificial intelligence (AI) for searching technical documentation; answering multilingual customer and technical support inquiries, analyzing operational data from industrial equipment, issuing predictive maintenance alerts, and generating performance optimization suggestions, all in the field of machines and equipment; research, design and development of computer programs and software; research and development of software services in the field of artificial intelligence.