Legal Representation
Attorney
Timothy H. Hiebert
USPTO Deadlines
Application History
17 events| Date | Code | Type | Description | Documents |
|---|---|---|---|---|
| Mar 25, 2004 | ABN6 | S | ABANDONMENT - NO USE STATEMENT FILED | Loading... |
| Jul 14, 2003 | EX1G | S | SOU EXTENSION 1 GRANTED | Loading... |
| Jul 7, 2003 | EXT1 | S | SOU EXTENSION 1 FILED | Loading... |
| Jul 7, 2003 | EEXT | I | SOU TEAS EXTENSION RECEIVED | Loading... |
| Jan 7, 2003 | NOAM | O | NOA MAILED - SOU REQUIRED FROM APPLICANT | Loading... |
| Oct 15, 2002 | PUBO | A | PUBLISHED FOR OPPOSITION | Loading... |
| Sep 25, 2002 | NPUB | O | NOTICE OF PUBLICATION | Loading... |
| Jul 15, 2002 | CNSA | P | APPROVED FOR PUB - PRINCIPAL REGISTER | Loading... |
| Jun 24, 2002 | 1.AD | I | SEC. 1(A) CLAIM DELETED | Loading... |
| Jun 24, 2002 | 1.BA | I | Sec. 1(B) CLAIM ADDED | Loading... |
| Jun 24, 2002 | CRFA | I | CORRESPONDENCE RECEIVED IN LAW OFFICE | Loading... |
| Jun 24, 2002 | I | PAPER RECEIVED | Loading... | |
| Jan 9, 2002 | CNRT | O | NON-FINAL ACTION MAILED | Loading... |
| Sep 21, 2001 | CRFA | I | CORRESPONDENCE RECEIVED IN LAW OFFICE | Loading... |
| Mar 19, 2001 | CRFA | I | CORRESPONDENCE RECEIVED IN LAW OFFICE | Loading... |
| Mar 19, 2001 | CNRT | F | NON-FINAL ACTION MAILED | Loading... |
| Mar 12, 2001 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
Detailed Classifications
Class 009
COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR TRANSFERRING CUSTOMIZED DATA MANAGEMENT PROTOCOLS FROM ONE SOFTWARE APPLICATION TO ANOTHER; AND USER PACKAGED AS A UNIT WITH THE FOREGOING GOODS
First Use Anywhere:
0
First Use in Commerce:
0
Classification
International Classes
009