Legal Representation
Attorney
Nancy B. Merrill, Esq.
USPTO Deadlines
Application History
8 events| Date | Code | Type | Description | Documents |
|---|---|---|---|---|
| Mar 19, 2002 | ABN2 | O | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | Loading... |
| Jul 5, 2001 | CNRT | O | NON-FINAL ACTION MAILED | Loading... |
| Jun 19, 2001 | CNEA | O | EXAMINERS AMENDMENT MAILED | Loading... |
| May 28, 2001 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
| Mar 9, 2001 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
| Nov 14, 2000 | CNRT | F | NON-FINAL ACTION MAILED | Loading... |
| Nov 8, 2000 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
| Nov 6, 2000 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
Detailed Classifications
Class 009
Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others
First Use Anywhere:
0
First Use in Commerce:
0
Class 035
Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services
First Use Anywhere:
0
First Use in Commerce:
0
Class 038
Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network
First Use Anywhere:
0
First Use in Commerce:
0
Class 041
Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others
First Use Anywhere:
0
First Use in Commerce:
0
Class 042
Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet
First Use Anywhere:
0
First Use in Commerce:
0
Classification
International Classes
009
035
038
041
042