Legal Representation
Attorney
Harold Pezzner
USPTO Deadlines
Application History
3 events| Date | Code | Type | Description | Documents |
|---|---|---|---|---|
| May 2, 2001 | ABN2 | O | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE | Loading... |
| Aug 28, 2000 | CNRT | F | NON-FINAL ACTION MAILED | Loading... |
| Jul 14, 2000 | DOCK | D | ASSIGNED TO EXAMINER | Loading... |
Detailed Classifications
Class 035
providing customer contact center for processing customer communications via telephone, fax E-mail, Web chat, Web callback, Web call through, and video; seamlessly blending these real-time Web based interactions with existing telephony infrastructure; utilizing real-time event feeds from various communication channels to provide a broader array of CTI functions, namely, networked call centers, virtual call centers, integrated Internet/E-mail service, skill-based routing, predictive and preview dialing, call blending and real-time call center management; creating a central, Internet-ready contact center by seamlessly integrating voice channels with E-mail and Web channels
First Use Anywhere:
0
First Use in Commerce:
0
Classification
International Classes
035