ONLINECUSTOMERSUPPORT

Computer software design for others for the purpose of the following-- monitoring and managing messages between customer service agents and customers via a web based browser, translating the language of labels in customer service pages, translating application data and free form text to other languages, responding to queries from telephone or from a world wide computer network from an end user of a client's products or services, transferring telephone calls or messages to a customer service agent's location, off-loading telephone calls and messages during peak traffic times, providing customer service tools, and sorting and retrieving reports; and computer programming for others for the purpose of the following-- monitoring and managing messages between customer service agents and customers via a web based browser, translating the language of labels in customer service pages, translating application data and fee form text to other languages, responding to queries from telephone or from a world wide computer network from an end user of a client's products or services, transferring telephone calls and messages during peak traffic times, providing customer service tools, and sorting and retrieving reports